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  • Service &Support

    After-Sales Service

    After-sales service

    SEMISHARE is committed to providing customers with products consulting solutions to build product customization delivery acceptance skills training track maintenance, such as a full range of support services, make your time and input all can achieve greater utility as long as you dial our service hotline, or send E-mail to us, will provide you with professional technical experts systematic service we aim to service at from the service efficiency of maintenance costsThe quality standard establishes a closed matrix covering the whole life cycle of the equipment, integrates the customer service behaviors from the purchase of the equipment to the purchase of the equipment and after the operation of the equipment into a customer-oriented value chain, creating a new era of value chain service.

    Service Concept

    Let customer satisfaction, is our unremitting pursuit.

    Our excellent products and services will exceed the expectations of customers, every employee to ensure the company's internal and external customers to provide the best quality and service, constantly improve the quality of our business processes, products and services, and ultimately win customer satisfaction.

    Solution Consulting Services

    Our experienced technical experts will provide you with professional advice on test system and solution construction according to your application requirements before sales, so as to help you quickly find satisfactory solutions.

    Warranty Period Service

    All SEMISHARE'S products have passed strict factory testing, and we also provide you with professional warranty service. If you want to enjoy the value-added service of extended warranty period, you can register the products you buy. As long as you complete the product registration within 3 months after purchase, you can enjoy the extended warranty period.

    Technical Training

    In order to let you better understand the SEMISHARE products you buy, let our products for you to bring more application needs to help, so we can provide customized, systematic technical skills training according to your specific needs. If you have this need, you can also submit an application in the website or contact us by phone.

    Product Upgrade Service

    Our technology provides value-added services for your products. When your testing needs change, SEMISHARE can provide hardware and software upgrade services, so that you can get more value with less investment.

    Service Promise

    SEMISHARE promises to respond quickly to your needs. As long as you contact us via website, phone, email, etc., we will attach importance to your every need. Online support: 7*24h response to customers through professional FAE technical team support group.

    Onsite Support

    1) For customers in Shenzhen, after-sales service personnel should arrive at the customer site within 4 hours

    2) For customers in Guangdong Province, after-sales service personnel should arrive at the customer site within 24 hours

    3) For customers outside Guangdong Province, after-sales service personnel shall arrive at the customer site within 48 hours

    Global Service Network

    No matter where you are, you can easily contact us or our partners.

    • After-sales Service

      Telephone: 0755-2690 6952 to 813
    • Customer Complaint

      Telephone:0755-2690 6952 to 808
    • Global Marketing

      EMEA Office: Via Generale Giordani Orsini 42 - Napoli - Italy
      Phone : + 39 081 661003 - Mobile + 39 3483837815

      Phone: +39 081 662016
    © 2020 SEMISHARE CO., LTD. All Rights Reserved.ICP 19119103